Refund policy

14-Day Returns

Can I return something I've purchased? 
To return the order simply contact us within 14 days of your order date. We can't provide a refund until we've received the products back. We are unable to accept returns from international orders, as we cannot accept honey back into NZ due to customs restrictions. 

For any questions, please call us on +64 275 667 888 (NZ) or email info@drapac.co.nz. 

Faulty Item 

If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.

Incorrect Item/ Damaged on Arrival 

If you have received an item that isn't what you ordered, or it arrived damage, please take a photo and contact us within 7 days of delivery. Please don't dispose of the item until we've had a chance to chat with you!   

How to Return

Please email us to confirm the reason for the return: contact@drapac.com

When you post back your items, please ensure you include your name, address, contact number and order number.  Return to; 

Drapac

129 Fairy Springs Road, Fairy Springs, 3015, Rotorua, New Zealand

Phone: (+64) 275 667 888 | Email: contact@drapac.com