Shipping policy
New Zealand (Domestic) Orders:
All domestic orders are sent using NZ DHL service. Shipping is FREE to New Zealand for orders over NZ$95. Shipping costs are determined by the total weight of your order. To calculate the cost of shipping, please complete the stage of the checkout process which includes entering the shipping destination. You can view your shipping costs prior to making payment.
We ship within three to six business days. If we are unable to dispatch your order within three business days, we will contact you and advise you of the expected dispatch date.
Your parcel will be delivered right to your door using Courier Post. If no one is home at the time of delivery, the courier driver will leave your parcel at your door or nearby in a safe location, or if it's unsafe to do so, they'll leave a card to call. No signature is required.
WE DO NOT SHIP TO PO BOXES. As such, please make sure a physical address is entered in your order.
International Orders:
All orders are sent from New Zealand via international carrier. International shipping costs are determined by the total weight of your order, and the continent you are shipping to. To calculate the cost of shipping, please complete the stage of the checkout process which includes entering the shipping destination. You can view your total shipping costs prior to making payment.
Any import duties or taxes that are levied by the authorities of your country are your responsibility. We recommend that you check your country's import regulations prior to ordering. You must provide a valid email address and phone number when placing your order so that the carrier can contact you if your package is held at the border. Packages that are held up by customs will be delayed. We will do our best to get your package to you as quickly as possible but unfortunately, this is completely out of our control, and we do not guarantee that we will be able to deliver any packages in the custody of relevant authorities.
Confirming your order payment means you accept the conditions regarding any duties, taxes, customs fees or otherwise (collectively, Fees) that may be incurred. We strongly recommend that you check your country's import regulations prior to confirming your order. Any applicable Fees will be an additional amount that will be collected upon delivery of your order. Unfortunately, we are unable to provide you with the exact amount you will be charged, and therefore we strongly recommend you contact your local government for specific details. You agree that we are not responsible for notifying you of any applicable Fees before you place an order for any of our products and you are solely responsible for any applicable Fees incurred in relation to delivering your order.
Refusal to pay any applicable Fees may result in your parcel being returned. If the products are returned by reason of your refusal to pay any applicable Fees, you agree that you will not be entitled to a refund of your order.
We ship within three to Six business days. If we are unable to dispatch your order within three business days, we will use our best endeavors to contact you and advise you of the expected dispatch date.
WE DO NOT SHIP TO PO BOXES. As such, please make sure a physical address is entered in your order.
- Afghanistan
- Kenya
- Bahrain
- Kuwait
- South Africa
- Kyrgystan
- Tajikistan
- Cyprus
- Lebanon
- Turkmenistan
- Dominican Republic
- Myanmar
- Ukraine
- Estonia
- Nigeria
- Ethiopia
- Oman
- Uzbekistan
- Egypt
- Pakistan
- Vietnam
- Ghana
- Western Australia
- Haiti
- Poland
- Iraq
- Qatar
- Romania
- Jordan
- Russia
- Kazakhstan